CRM

Decades ago we used a 3X5 index card to keep track of

prospects and "earned" customers. Many will tell you they remembered all the leads and "kept up with it". That was then and Customer Won’s CRM (Customer Relations Management) is now.

1st Place Web is proud to use, train and support "Customer Won" CRM. Fact is Customer Won is more than a simple CRM package. Think of it as a "Cradle to Save" package. From the beginning as a prospect to keeping the customer, Customer Won has you covered.

There are four services designed to work together to make a powerful customer sales and loyalty service.

SalesMaster - Sales leads and prospect control. You will have all the scheduling, call tracking, reports management needed to keep you and your staff on target.

KIT – (K)eep (I)n (T)ouch – this is a powerful tool that allows you to design a set of messages and then KIT does the work for you. Think of prospects and existing customers that you want to stay “in front of” on a regular basis. There could be different messages for different customers. Each group will receive email contact from you on a schedule designed by you without your continual intervention. You set it up and it does all the work for you.

InfoBack – The name says it all…getting information back. InfoBack is a survey CSI (customer satisfaction index) product that is completely customizable by you. Take any product sale or service that comes from your company and measure each customer’s satisfaction with you and the product. You get exceptional information that will help you get “the pulse” of your clients.

E-Mail Specials – E-Blasts as we call them are a great way to promote a product or activity to your existing customers or prospects with email addresses. This is a full virtually limitless creation tool that allows you to create messages in Customer Won or create an advertisement with another tool and drop the message into Customer Won’s E-Mail special module.

We welcome the opportunity to demonstrate what Customer Won can do and how it can help build your business. Of course the staff at 1st Place Web trains you to use Customer Won and supports you when you need assistance.

Call today to arrange a demonstration – 352-406-8871